It’s crucial that players at any online casino can log a dispute if they are having issues with casinos. It’s not a common issue but it does happen. We need to ensure that there are ways people get fair and safe services. On some occasions, there are things that can go wrong for example issues with withdrawing funds, perhaps a jackpot issue, claiming bonuses and more. There are a few reasons why you might need to log an issue/problem. You want to know that when an issue does happen, that the casino will help you quickly and easily and that your problem gets sorted out.
A major way to avoid problematic casinos would be to choose one of our online casinos at NetEntBigWins and this is because we only feature regulated and licensed casinos. What does this mean for you? it means that the casinos we advertise are registered with various regulatory authorities so that if something does go wrong, you as a consumer remains safe and unharmed.
The Steps when logging a complaint at an online casino
There are few ways you can log a complaint/dispute. If you are unhappy with any online casino you should be able to log a complaint for the casino to solve your issue. If the casino does not want to resolve your issue there are more steps that can be taken.
Step 1 – Inform the casino
First and foremost, if you have an issue you need to inform the casino. this can be done via the support channels. Support is usually offered via live chat, email or phone. If you want instant responses you need to call or go to the live chat. A customer support agent will go through the issue with you and figure a solution. There is also a FAQ section and Terms and Conditions. Be sure to read the terms and conditions because there are many terms you might be unaware of.
Most Online casinos will require some details from you when logging your complaint. An example of what they might need includes amounts, dates, your identification, or more. Be very detailed when logging your issue is that the casino can help you as best as possible.
Step 2 – Alternative Dispute Resolution
If your complaint or issue has not been solved by the casino, or the casino rules in their own favour and you feel they are unfair you should be able to contact an Alternative Dispute Resolution agency. This service must be offered free of charge by the casino, there are various agencies, it all depends on which agency the casino makes use of.
eCOGRA is a major agency that deals with these issues. They offer player protection and set standards for the industry. Other agencies include GAMCARE, Gamble Aware, and more.
There are also various authorities that you can report the casino to. There are different gambling commissions that you can contact. It all depends on the jurisdiction of the casino. For example, there is the Malta Gaming Authority, UK Gambling Commission, Curacao eGaming and more. View the different gaming licences here. Also, view our top licensed casinos here!
Step 3 – Going to Court/ Issuing a summons
This is a last resort for those extremely rare cases where your issue is still not solved. You are always protected under consumer law at an online casino and it’s very important you understand these laws and rights. This procedure can be costly, however, if you feel it is just then it’s a definite solution.